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Ingenico group Desk/ Manuals and User Guides, Payment Terminal Manuals — .The complete guide to the Ingenico Tetra Desk 3500
If the screen displays GB Accepted, the batch. All trademarks and service marks contained. The application is the same for Desk and. Move so the steps to use them are the. However, a series device has a. Uncommon or self-explanatory prompts aren't. Press the up or down arrow keys to scroll through. To make a selection, highlight it, and then.
To enter a character, press the corresponding. Entries are case sensitive. Debit cards and some chip or contactless. A customer copy of a receipt prints 10 seconds. Previous Page. Next Page. The terminal must never be put in or left at a location where it could be stolen or replaced by another device. Positioning of in-store security cameras such that the PIN-entry keypad is not visible. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.
This may be achieved through the placement of the lanes and device so that the customer is automatically positioned between the device keypad and other customers.
Place the terminal away from any heat source and protected from dust, vibrations and electromagnetic radiations away from video terminals, PC, anti-shoplifting barriers, The terminal is exclusively made for indoor use. Power Supply : Limited Power Source. Other connections : Safety Extra-low Voltage. Take care to ensure that the SAM Card is inserted in the correct manner. The cut corner must be positioned as indicated on the figure.
MicroSD Card must be back side positioned as indicated on marking. Take care to ensure that the SIM is inserted in the correct manner. COM2 e Close down side trapdoor. The insertion position SIM corner engraved on the terminal must be located as shown on figure.
COM2 0 Cut corner Do not force at the insertion. Nicht mit Gewalt einzusetzen. When the paper roll is nearing the end, a red line will appear on the paper; this indicates that the paper roll must be replaced. Keep pressing the keys as long as necessary. Swipe the card with constant speed, not too slowly not too fast, to maximize the reading efficiency and avoid annoying repetitions.
The card read is successful when all tour status lights are lit and a confirmation tone can be heard. It can decrease seriously contactless efficiency. Es kann ernsthaft kontakt Effizienz verringern.
This option is not designed to play music. Diese Option ist nicht fijr die Musik zu spielen. The thermal paper can be deteriorated by poor storage conditions. Good rules for proper cleaning of the terminal are: 1 e Use a sott cloth that is very slightly soaked with soapy water to clean the outside ot the terminal. Manufacturer wipes kit is strongly recommended ref: Those provisions are requiring producers and manufacturers to become liable for take-back, treatment and recycling upon end of life of equipment and batteries.
The associated symbol means that WEEE and waste batteries must not be thrown away but collected separately and recycled. Ingenico ensures that efficient collection and recycling schemes are set-up for WEEE and batteries according to the local regulation of your country.
Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and used batteries. Packaging waste must also be collected separately to assure a proper disposal and recycling. Page 9 Merchant Inventory Log when finished. Device-specific installation and connection instructions This section includes device installation and connection instructions that must be followed to begin processing.
All requirements included in the user guides provided by Ingenico for each device must also be followed. Ensure the cable connection to the PIN-pad is secure. Replace the back cover on the terminal.
To securely close the cover, you may need to safely use a sharp tool to remove one of the rubber strips highlighted in the image below: Reconnect the power cable to the terminal.
Page 11 Once completed, the terminal is ready to use. Move Review the instructions in Sections 4. Review the placement guidance and security recommendations in Section 3. Unpack the terminal and other components. This comes with a glue-pad desk- or counter-mounting application. Outside of business hours, always place the devices in secure storage.
Page Poi Device Transit 4. POI Device Transit 4. Before shipping, if a device has no tamper-evident packaging, enclose each POI device individually in tamper-evident packaging to provide visual clues of a tampering event, and because tamper-evident packaging has serialized numbering that is unique for each bag.
Page Poi Device Tamper Monitoring And Skimming Prevention Use industry-standard resources to educate your employees on the risk of skimmers and tampering, and instruct them on what to look for. The merchant should log all inspection activities in the Merchant Inventory Log, including the identity of the person performing the inspection, the date of inspection, devices inspected, and the inspection result. Any variation may indicate substitution or tampering.
Make sure that additional stickers are not present, which may be used to disguise damage from tampering activities.
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